Background
Sarah, a landlord in Toronto, rented out a one-bedroom condo for $2,200/month to a tenant named Marcus. For the first year, rent was paid on time without issues. However, starting in June 2025, Marcus stopped paying rent entirely.
Property Details:
- Location: Downtown Toronto
- Monthly Rent: $2,200
- Lease Type: Month-to-month (after initial 1-year term)
- Rent Due Date: 1st of each month
The Dispute
By the end of September 2025, Marcus owed four months of rent totaling $8,800. Sarah attempted to communicate with Marcus multiple times:
- June 5: Sent text message reminding him rent was overdue
- June 15: Called and left voicemail
- July 3: Sent email asking if there was a problem
- July 10: Attempted in-person visit (no answer)
Marcus responded once in July, promising to “catch up soon” but never provided a concrete plan or made any payments.
The LTB Process
Step 1: Serving the N4 Notice
On July 15, 2025, Sarah served Marcus an N4 – Notice to End Tenancy for Non-Payment of Rent. She:
- Calculated the exact arrears as of the termination date
- Set a termination date 14 days in the future
- Served the notice by sliding it under the tenant’s door
- Completed a Certificate of Service noting the date, time, and method of service
For the official N4 form, visit tribunalsontario.ca/ltb/forms
Step 2: Filing the L1 Application
After the 14-day notice period expired with no payment, Sarah filed an L1 – Application to Evict a Tenant for Non-Payment of Rent through the Tribunals Ontario Portal.
She included:
- Copy of the N4 notice
- Certificate of Service
- Detailed rent ledger showing all payments and arrears
- Copy of the lease agreement
Filing fee paid: $201.00
Step 3: The Hearing
The LTB scheduled a hearing for October 20, 2025, via Zoom. At the hearing:
Sarah presented:
- Her rent ledger showing $8,800 in arrears (4 months)
- Text message screenshots showing her attempts to communicate
- The properly served N4 notice
Marcus’s response:
- Marcus attended the hearing
- He explained he lost his job in May and was struggling to find new employment
- He asked for more time to pay but offered no concrete payment plan
- He did not dispute owing the rent
The Decision
The adjudicator ruled in Sarah’s favor, issuing an eviction order. Key findings:
- The N4 was properly served with correct termination date
- The arrears were proven through the rent ledger and lease agreement
- Marcus admitted he owed the rent and had not paid
- No payment plan was viable as Marcus provided no evidence of income or ability to pay
The Order Included:
- Eviction order terminating the tenancy
- Order to pay $9,486 (arrears + daily compensation + filing fee)
- Standard 11-day voiding period (tenant can void by paying in full)
- Sheriff enforcement authorization after voiding period
Aftermath
Marcus did not pay the arrears during the 11-day voiding period. Sarah filed for Sheriff enforcement, and Marcus vacated the unit on November 28, 2025.
Lessons Learned
For Landlords:
- Document everything — Keep detailed rent ledgers and save all communication
- Follow the process exactly — Ensure N4 is served correctly with proper termination date
- File Certificate of Service — This proves you served the notice properly
- Be patient — The process takes time but protects your interests
- Attend your hearing prepared — Bring all evidence organized and ready
For Tenants Facing Similar Situations:
- Communicate early — If you’re struggling, tell your landlord before you miss rent
- Propose a payment plan — Come to the hearing with a realistic plan to catch up
- You can void the eviction — Pay all arrears plus costs before Sheriff enforcement
- Seek help — Organizations like legal aid clinics can provide free advice
- Know your rights — Landlords must follow strict procedures; errors can help your case
Official Resources
- LTB Forms — Download N4, L1, and other forms
- Tribunals Ontario Portal — File applications online
- LTB Contact — Get help from the LTB
Derived from: LTB Procedures - Tribunals Ontario • Last updated: November 15, 2025
Disclaimer: This case study is for educational purposes only. It represents a common scenario but is not a real case. Always verify procedures with the official Tribunals Ontario website and consult a legal professional for advice specific to your situation.
Related Forms
Key Takeaways
- Landlords must wait 14 days after serving N4 before filing L1
- Detailed rent ledgers are crucial evidence at LTB hearings
- Tenants can void eviction by paying all arrears before the Sheriff enforces
- Proper service of documents must be proven with Certificate of Service
